Privacy Policy

This privacy policy explains how party-casino (operating exclusively via party-casino-ca.com) collects, uses, and protects your personal information when you use our services. It applies to all players and visitors of our website. Effective date: November 6, 2025.

Who We Are

OBSERVE: party-casino is operated in Canada by ElectraWorks Limited (a subsidiary of Entain plc), acting under all applicable Ontario and Canadian regulations. The primary contact for all privacy matters is our Data Protection Officer (DPO).

Legal Operator: ElectraWorks Limited, a subsidiary of Entain plc, 32 Athol Street, Douglas, Isle of Man, IM1 1JB.
Parent Company: Entain plc (founded 1997), a global leader in regulated online gambling.
Licensing: Licensed by the Alcohol and Gaming Commission of Ontario (AGCO), Malta Gaming Authority (MGA), Gibraltar Betting and Gaming Association, and UK Gambling Commission for other jurisdictions. Canadian operations are governed by Ontario law and associated federal privacy requirements.
Contact for Privacy Matters: Data Protection Officer (DPO), email: support@party-casino-ca.com (for privacy and general support); info@party-casino-ca.com (for general inquiries); press@party-casino-ca.com (for press).
Websites: party-casino-ca.com, partycasino.ca

REFLECT: All privacy-related communications should be directed to the DPO using the contact details above. If a mailing address is required, requests will be forwarded to our Isle of Man headquarters, as per international data protection best practices.

What Personal Data We Collect

OBSERVE: We collect various categories of data to fulfill our regulatory, contractual, and operational obligations. This includes:

Personal Identification Data: Full name, date of birth, address, email, phone number, identification documents (for KYC/AML requirements).
Account and Transaction Data: Username, password (encrypted), payment details (bank account, credit/debit card information, transaction history), and withdrawal records.
Technical Data: IP address, device identifiers, browser type, operating system, log files, and geolocation (as required by jurisdiction).
Behavioral Data: Betting and gaming history, session data, clickstream data, preferences, and usage patterns.
Cookies and Similar Technologies: Session cookies, persistent cookies, third-party tracking pixels, and analytics tags (see dedicated section below).

EXPAND: Additional information may be collected for responsible gambling monitoring, fraud prevention, or as required by law.

Legal Basis for Processing

OBSERVE: Under Canadian law (notably PIPEDA and Ontario's iGaming regulations), as well as international standards where applicable, we process your personal data only on valid legal grounds.

User Consent: Your explicit agreement for marketing communications, cookies, and optional features. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
Contractual Necessity: Data processing required to provide casino services, operate accounts, conduct payments, fulfill winnings, and perform KYC/AML checks.
Legal Obligations: Compliance with statutory requirements, including anti-money laundering (AML), counter-terrorism financing, responsible gambling, tax reporting, and regulatory audits.
Legitimate Interests: Prevention of fraud, ensuring game integrity, security monitoring, data analytics for service improvement, and customer support-always balanced against your privacy rights.

REFLECT: We ensure each processing activity is matched to these legal grounds, documented, and subject to regular internal review.

Purpose of Processing

OBSERVE: Your data is processed for the following defined purposes:

Service Provision: Creating and managing your party-casino-ca.com account, processing transactions, and supporting all gaming services.
Regulatory Compliance: Fulfilling obligations under AGCO, PIPEDA, and other regulatory frameworks (KYC, AML, responsible gambling).
Customer Support: Handling inquiries, complaints, and feedback efficiently and securely.
Analytics and Service Improvement: Monitoring site performance, analyzing user behavior, and enhancing user experience.
Marketing and Communications: Sending promotional offers and updates (with your consent, and opt-out options always available).
Fraud Prevention and Security: Detecting suspicious activities, enforcing terms of use, and protecting both users and the platform.

REFLECT: Each processing purpose is supported by appropriate technical, organizational, and contractual safeguards.

Disclosure & Sharing

OBSERVE: We may disclose your data to third parties strictly under regulated circumstances and with robust protections:

Payment Partners: For the processing of deposits, withdrawals, and financial verification (banks, payment processors).
Service Providers: Trusted vendors providing IT, security, analytics, communication, or cloud hosting services, all bound by confidentiality and data protection agreements.
Regulatory Authorities: Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario (iGO), and other competent regulators (as required for audits, compliance, or investigations).
Affiliates and Group Companies: For operational support, compliance, and regulatory reporting within Entain plc and ElectraWorks Limited.
Advertising Networks: On a consent basis only, for targeted marketing (never without your explicit permission).
Legal Disclosures: Where compelled by law, court order, or to protect our rights, users, or the public.

REFLECT: No data is sold to third parties. All disclosures are subject to strict contractual and legal protections.

International Transfers

OBSERVE: As part of a global group (Entain plc), your data may be transferred outside Canada, including to the Isle of Man, Malta, Gibraltar, the UK, and the EU.

Protection Mechanisms: All transfers utilize industry-standard safeguards, such as Standard Contractual Clauses (SCCs), international data transfer agreements, and, where appropriate, data localization or anonymization.
Third-Party Processing: Our service providers and group entities outside Canada meet or exceed Canadian data protection requirements. Agreements ensure ongoing compliance with PIPEDA and AGCO standards.
User Rights: You retain all rights regardless of data location, with accessible remedies and recourse in case of data breaches or violations.

REFLECT: Transfers are regularly reviewed for legal compliance and transparency.

Data Retention

OBSERVE: We retain your personal data strictly as long as necessary for the purposes stated in this policy, and in accordance with regulatory obligations.

Account Data: Retained for the duration of your active account and up to 5 years following account closure, to meet AML, regulatory, and contractual obligations.
Payment Records: Maintained for a minimum of 5 years post-transaction, as required by financial and anti-fraud legislation.
Technical and Log Data: Retained for up to 2 years for security monitoring and investigation purposes.
Marketing Data: Stored until you withdraw consent or unsubscribe from communications.
Deletion Criteria: Data is deleted or anonymized when retention is no longer required by law or business purpose, or upon valid user request (subject to legal constraints).

REFLECT: Retention periods are regularly reviewed, and data is securely deleted in line with best industry practices.

Your Rights

OBSERVE: In line with Canadian law (PIPEDA), and harmonized with GDPR best practices, party-casino-ca.com guarantees the following rights to all users:

Right of Access: Request a copy of your personal data and details about its processing.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, subject to regulatory and contractual restrictions.
Right to Restrict Processing: Limit processing in certain cases (e.g., contesting accuracy, pending objection resolution).
Right to Object: Object to processing for direct marketing or on grounds relating to your particular situation.
Right to Data Portability: Obtain your data in a structured, commonly used, machine-readable format and transfer it to another provider.
Right to Withdraw Consent: Withdraw your marketing or optional consent at any time without affecting prior processing.

Procedures for Exercising Your Rights

How to Make a Request: Contact our DPO at support@party-casino-ca.com with your request, specifying the right you wish to exercise.
Verification: We may request additional information to verify your identity and protect your security.
Response Timeframe: We respond to all valid requests within 30 days, free of charge, unless requests are manifestly unfounded or excessive (in which case a reasonable fee may apply).
Appeals and Complaints: If you are dissatisfied with our response, you may escalate to the Office of the Privacy Commissioner of Canada or, where applicable, relevant provincial authorities.

REFLECT: All rights are respected to the fullest extent permitted by law. Users in Quebec or other provinces may have additional rights under local law, which will be honored accordingly.

Cookies & Tracking Technologies

OBSERVE: party-casino-ca.com uses cookies and similar technologies to enhance your experience and ensure regulatory compliance.

Session Cookies: Essential for secure login, navigation, and use of core site features. Automatically deleted when you close your browser.
Persistent Cookies: Remember preferences, enable auto-login, and improve usability over time. Remain on your device for a specified period unless deleted.
Third-Party Cookies: Used for analytics (e.g., Google Analytics), advertising (with your consent), and performance tracking.

Cookie Management

Browser Settings: You can manage or disable cookies through your web browser's privacy settings.
Internal Panel: Use the cookie consent panel on our website to customize your preferences at any time.
Opt-Out: Most third-party advertising and analytics cookies can also be managed via opt-out links provided in our Cookie Policy.

REFLECT: Disabling certain cookies may affect website functionality. Full details are available in our Cookie Policy.

Data Security

OBSERVE: party-casino-ca.com implements industry-leading security measures to safeguard your data.

Encryption: All data in transit is protected by TLS 1.2+ protocols; sensitive data at rest is encrypted using advanced cryptographic standards.
Multi-Factor Authentication: Access to sensitive systems is protected by multi-factor authentication and strict access controls.
Access Controls: Staff access is role-based and regularly reviewed; only authorized personnel may access personal data.
Security Audits: Regular internal and third-party audits (including ISO 27001 and SOC 2 where applicable) validate our security posture.
Staff Training: Ongoing employee education on data protection, privacy, and incident response.
Incident Response: Documented procedures for detecting, reporting, and managing potential data breaches, with prompt notification to users and regulators as required.

REFLECT: Security practices are continually reviewed and improved to meet evolving threats and regulatory expectations.

Complaints & Contacts

OBSERVE: If you have concerns or wish to make a complaint regarding privacy at party-casino-ca.com, the following procedures are in place:

Contact the DPO: Email support@party-casino-ca.com or info@party-casino-ca.com outlining your complaint or question.
Online Feedback: While a specific online form is not specified, complaints submitted via email will be handled promptly and in accordance with regulatory standards.
Mailing Address: Written complaints can be directed to Entain plc, 32 Athol Street, Douglas, Isle of Man, IM1 1JB (attention: Data Protection Officer).

Complaint Procedure

Acknowledgment: All complaints are acknowledged within 5 business days.
Investigation & Response: A thorough investigation is conducted, with a full written response provided within 30 days.
Escalation: If unsatisfied, you may escalate to the Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca/en/contact-the-opc/ or call 1-800-282-1376.
EU or International Complaints: Users in the EU or other regions may contact their local supervisory authorities as appropriate.

REFLECT: We are committed to resolving all privacy concerns fairly, transparently, and in accordance with Canadian and international standards.

Updates

OBSERVE: This privacy policy may be updated from time to time to reflect regulatory changes, service enhancements, or operational modifications.

Notification Procedures: Significant changes will be communicated via email, website banners, and/or alerts in your party-casino-ca.com account dashboard.
Advance Notice: For material changes, we provide a minimum of 30 days' advance notice prior to the effective date.
User Options: You may object to certain updates or close your account if you do not accept the new terms.
Version Control: This policy is versioned and dated for transparency. Last updated: November 6, 2025.
Changelog: Material changes are summarized and accessible via a changelog linked from the policy page.

REFLECT: Continued use of party-casino-ca.com following policy updates constitutes acceptance of the revised privacy terms.