Contact Us

OBSERVE: The contact page for party-casino, operating exclusively at party-casino-ca.com, is a critical channel for users to seek support, raise inquiries, and access legally mandated communications. In compliance with Canadian (CA) gaming regulations-especially those relevant to Ontario under the Alcohol and Gaming Commission of Ontario (AGCO)-the contact page must provide clear, accessible, and accurate information regarding all available communication methods, associated legal rights, and procedural protections for users. Integration of up-to-date corporate, licensing, and support data is mandatory for regulatory transparency and user trust.

EXPAND: In addition to explicit requirements, implicit obligations under CA law and best-practice industry standards require that the contact page:

• Clearly identify all available official contact methods for party-casino at party-casino-ca.com, including dedicated support, press, and general inquiry emails.
• Disclose the parent company (Entain plc), relevant operational subsidiaries (e.g., ElectraWorks Limited), and licensing bodies for Canadian operations.
• Detail response timeframes and provide legal disclaimers regarding data privacy, user rights, and dispute escalation procedures.
• Ensure all content is accessible, formally structured, and comprehensible to Canadian users, with all regulatory references updated to 2025.

REFLECT: The following section integrates all required information, addresses both explicit and latent legal obligations, and is formatted for regulatory compliance and user clarity.

How to Contact party-casino (CA)

• Email Support (24/7): For general assistance, account issues, or technical support, contact support@party-casino-ca.com. This is the primary channel for customer support inquiries related to party-casino-ca.com.
• Press Inquiries: Media representatives and journalists may contact the press department at press@party-casino-ca.com.
• General Information: For non-specific questions or business-related inquiries, use info@party-casino-ca.com.
• Live Chat: Registered users can access live chat support 24/7 directly on party-casino-ca.com for immediate assistance.
• Contact Form: Users may submit inquiries using the secure contact form provided below. Required fields include your email and a brief message describing your request.

Contact Form

Legal and Regulatory Information

1. Licensing and Regulation:
   • Ontario (CA): party-casino is licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) for operation within Ontario, Canada. Regulatory compliance is effective through 2025.
   • International Oversight: Additional regulatory jurisdictions include the Malta Gaming Authority (MGA), Gibraltar Betting and Gaming Association, and the UK Gambling Commission. While these licences primarily govern international operations, they reinforce party-casino's commitment to lawful and fair gaming practices.
   • Certifications: party-casino employs eCOGRA (for game fairness) and iTech Labs (for RNG certification), meeting the highest industry standards for game integrity and player protection.
2. Corporate Identity:
   • Parent Company: Entain plc, 32 Athol Street, Douglas, Isle of Man, IM1 1JB. For Canadian operations outside Ontario, ElectraWorks Limited acts as the operator.
   • Canadian Offices: Regional office information for Ontario and other CA jurisdictions is available upon request.
3. User Rights and Dispute Resolution:
   • All users of party-casino-ca.com are entitled to fair, timely, and transparent responses to support inquiries. Should a dispute arise which cannot be resolved via standard support channels, users may request escalation in accordance with AGCO policies and Canadian consumer protection laws.
   • Disputes may be referred to the Alcohol and Gaming Commission of Ontario (AGCO) or other relevant regulatory authorities for independent review if internal resolution is unsatisfactory.
   • party-casino is committed to upholding user privacy and data protection in accordance with Canadian law, including but not limited to PIPEDA and applicable provincial statutes. For more details, refer to the Privacy Policy on party-casino-ca.com.
4. Responsible Gambling Commitment:
   • party-casino promotes responsible gambling and provides tools for self-exclusion, deposit limits, and access to support organizations. Users experiencing gambling-related harm are encouraged to seek help from local resources or to contact support for guidance.

Response Timeframes & Service Standards

• Standard Response: party-casino endeavors to respond to all inquiries within one business day. Live chat and support email channels are monitored 24/7 to ensure prompt attention to urgent matters.
• Escalation Procedures: Inquiries not resolved to the user's satisfaction may be formally escalated via written request. Guidance on escalating concerns to third-party regulators, including AGCO, is available upon request.

Regional Compliance Note: All information provided herein is fully adapted to Canadian (CA) legal and regulatory requirements as of 2025, with particular adherence to the standards and obligations of the Alcohol and Gaming Commission of Ontario (AGCO). Contact mechanisms, corporate data, and user protections are structured to meet or exceed all applicable CA and Ontario-specific laws for online casino operations. For further regulatory or legal inquiries, please direct correspondence to info@party-casino-ca.com.

Disclaimer: This contact page is intended solely for users of party-casino-ca.com. party-casino does not accept inquiries or provide support for users accessing the platform outside permitted jurisdictions. All communications are subject to the Terms and Conditions and Privacy Policy of party-casino-ca.com. Users are advised to retain all relevant correspondence for future reference in the event of dispute escalation or regulatory review.